Reservations for regular rides are free to make, cancel or change. (Different for Private Sunset Reservations)
*Payment is not required until after your ride and can be in the form of cash, credit , or gift card . (Different for Private Sunset Reservations)
Any reservation may be canceled/rescheduled due to unforeseen events (eg. bad weather, equipment failure).
Walk ups are accepted when we are open and have enough horses for everyone (It's strongly advised to call first).
If there are no early or late reservations, we will not be at the beach during that time. We arrive before the first reservation on the schedule and leave after the last.
Cancellation/Late policy (for regular rides)
Reservations can be canceled or rescheduled at any time.
The earlier we are notified about changes to your plans the better.
All reservations MUST be confirmed by 12:00 PM the day before your scheduled ride. Please call (409)256-0663 or email firstname.lastname@example.org to confirm or cancel your reservation. Unconfirmed reservations will be automatically canceled after 12:00 PM. (This rule is in place to allow for continued free reservation services).
If you are late for your scheduled ride we may have to reschedule for a different time or day.
If you are running late please notify us immediately! We will let you know if the ride must be rescheduled or if we have room for flexibility that day.
Private Sunset Reservation Policy
Sunset rides are private, after hours, and require a reservation (No walk-ups).
Private sunset reservations are made and guaranteed by credit card only.
The price for the private sunset ride is fixed. If you decide to shorten the ride, the same fee applies.
A two horse minimum is required to reserve a Private Sunset Ride.
Private Sunset rides begin approximately one hour before the official sunset time. You will receive an email with your specific arrival time depending on the sunset time for that day.
If the preferred date is not available and an alternate date is not possible, a full refund will be issued.
If your ride is canceled due to an unforeseen event (e,g, bad weather, mechanical failure, a full refund will be issued)
Private sunset reservation cancellation Policy
You may cancel/reschedule your reservation by phone. (409) 256-0663
For a full refund, you must cancel your reservation by 12:00 PM the day before your scheduled ride.
If you cancel your reservation after 12:00 PM the day before your scheduled ride, you will receive a refund of 50% only.
If you do not cancel your reservation the day before or fail to arrive before your scheduled time, you will be charged the full amount.
Refunds are credited to the card used for the reservation.